Shipping Policy

All DIALED orders ship from our facility in West Valley City, Utah, USA.

Order processing

Orders are packed and dispatched within 2–4 business days of being placed. Business days are Monday through Friday, excluding US public holidays. Orders placed on a weekend or holiday begin processing the next business day.

Subscription renewals are processed on the same schedule from the date your order renews.

United States

We ship throughout the United States via USPS. Shipping rates are calculated live at checkout based on your address and the weight of your order, so you will see the exact cost before you pay.

• Subscription orders ship free. Free shipping applies automatically to every order on a DIALED subscription, including your first order and every renewal.
• One-time purchases are charged USPS rates, shown at checkout.

International

We currently ship to the following countries via USPS or DHL Express: Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, and the United Kingdom.

International shipping rates are calculated at checkout. Delivery times vary by destination and carrier and are not guaranteed.

Duties, taxes and customs fees. International orders may be subject to import duties, taxes and customs charges levied by the destination country. These are not included in your order total and are not collected by DIALED. They are the responsibility of the recipient and are payable on or before delivery. Customs policies vary widely by country — please check with your local customs office if you are unsure what to expect.

Customs clearance can delay delivery beyond our stated estimates. We have no control over this and cannot expedite it.

Tracking

Every order ships with tracking. You will receive a confirmation email with your tracking number as soon as your order is dispatched. Please allow up to 24 hours after dispatch for tracking to begin updating.

If you have not received a shipping confirmation within 5 business days of ordering, contact us and we will look into it.

Incorrect or incomplete addresses

Please check your shipping address carefully at checkout. We are not able to reroute a package once it has shipped. Orders returned to us because of an incorrect or incomplete address can be reshipped at your cost, or refunded less the original shipping charge.

If you spot a mistake, email us immediately at Contact@cognifi.biz. If your order has not yet been dispatched we will do our best to correct it.

Lost, delayed or damaged packages

If tracking shows your order as delivered but you cannot find it, please check with others at your address and with your local carrier first — packages are sometimes marked delivered a day early or left in an unexpected spot.

If your order arrives damaged, or tracking has not updated for 10 business days, contact us at Contact@cognifi.biz with your order number and we will make it right.

Changes to your subscription

You can pause, skip, reschedule or cancel a subscription at any time from your account, and changes take effect on your next renewal. Changes made after an order has already been processed will apply to the following shipment.

Returns

DIALED is backed by a 30-day money-back guarantee. See our Refund Policy for full details on returns and refunds.

Questions

Email Contact@cognifi.biz and we will get back to you.